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Ask the Captain

White Earth
  • How many people can we bring on the boat?
    Private groups and shared tours are limited to a MAXIMUM of six (6) passengers excluding captain and crew. Although we would love to accommodate a larger group, US Coast Guard regulations currently limit our paid tours to six (6) guests. Please don't ask if you can bring additional passengers aboard when booking or at embarkation. Thank you for your understanding.
  • Where do I get on the boat?
    Our tiki is docked at the Safe Harbor Port Royal Marina. Address is 1 Port Royal Landing Dr, Port Royal, SC.
  • Should we tip the captain?
    Gratuity is not included in your tour price and is customary in our industry. The captain/crew work very hard to make sure you have a safe and exceptional experience. Tips are always appreciated.
  • What if it rains?
    LowCo Tiki operates rain or shine. The captain reserves the right to suspend or cancel a cruise at any time due to weather (we typically will cancel for high winds and thunderstorms). If LowCo Tiki cancels the tour due to weather, you will be issued a full refund.
  • What time should I arrive?
    15 minutes before your scheduled departure time, as we will need to load your belongings and beverages onto the boat. If you are late in arriving, it will cut into the length of your cruise.
  • Can we bring our own food and drink?
    Yes, you may bring your own drinks, food, snacks, and alcoholic beverages. Anyone consuming alcoholic beverages MUST be 21 or older with a valid ID. We have a cooler onboard and available for passenger use. Personal coolers are welcome if you prefer to bring your own. Please drink responsibly.
  • Are children allowed?
    Yes, absolutely! We love well behaved kids. Children must be supervised by a parent or guardian at all times. You can bring your own USCG approved life jacket or use one of ours.
  • Do you provide food or drinks?
    We can arrange catered snacks and beverages (non-alcoholic) as part of your cruise at an additional cost. Contact us directly for any special requests
  • Can I play my own music?
    Oh yeah! We encourage it and can’t wait to jam out to your playlist!
  • Can I smoke onboard?
    Smoking and vaping are strictly prohibited.
  • Are there bathrooms onboard?
    No, there is no bathroom on the boat. We highly recommend using the facilities on land before your board the boat. There are restrooms at the marina that can be used before and/or after the excursion.
  • Can I bring edibles/THC/Pen or other types of drugs aboard?
    We do not allow any types of THC or any other types of legal or illegal drugs onboard. Regardless of whether it is legal in SC or even if you have a prescription, it is still illegal to bring onboard a vessel. Our captains have a strict no tolerance policy for any drugs brought aboard as it could cause them to loose their license. Your trip will be terminated immediately and your group will be dropped at the nearest point of land if your group has brought any drugs aboard.
  • What is the cancellation policy?
    Customers will receive a full refund or a full reschedule credit for a future trip based on the price paid with at least 96 hours cancellation notice prior to tour departure date (does not apply to custom tours, see details below for custom tours) Customers cancelling at least 48 hours prior to tour departure date will be subject to a $100 cancellation fee (does not apply to custom tours, see details below for custom tours). Any balance of the price paid at time of booking(less cancellation fee) will be refunded. Any cancellation of a CUSTOM tour is subject to a 50% cancellation fee of the price paid or $300 (whichever is less). Any balance of the price paid at time of booking(less cancellation fee) will be refunded. Customers will receive a full refund or a full reschedule credit for a future trip based on the price paid if WE cancel due to weather or other unforeseen circumstances (does not apply if tour is underway). Please contact us by phone at 843-321-8459 to cancel or inquire about a cancellation. No-shows and cancellations less than 48 hours of booked date are not refundable.
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